Over the past few weeks, we’ve been making some drastic changes to premium support and how it works. If you’re a Gold Cart customer, we hope you’ve noticed, and it seems like most people have. Our satisfaction ratings with premium support have gone up by 75%. This is, after all, “The Year of the Customer” at WPEC. We have some improvements coming to our free support as well in the near future, and can’t wait to roll them out.
We work Monday to Friday 9am-5pm, New Zealand time (wonder what that means to you?) but with the upcoming holidays (Passover and Easter), we wanted to let you know what would be happening. New Zealanders take a four day weekend, Fri/Sat/Sun/Mon. We’re convinced that many customers will be cranking on projects through Friday so they can have the weekend off, so for the first time, we’ve taken extra steps to ensure you’ll have support through Friday afternoon.
On Thursday, Friday and Sunday, we’ll offer limited support- this means that we’ll try to help as many people as possible. If the issue is complicated, it may need to wait for Monday. By Monday, support will be back to regular hours.
Many thanks to our staff for their dedication and flexibility over the holiday.
To our customers, please enjoy your families and friends over this weekend- Happy Easter and Happy Passover.
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