Instinct Entertainment, the makers of the WP e-Commerce plugin are recruiting for a support specialist. This position may be remote. The most important and non negotiable item is the workhours: 8pm-5am NZT (including breaks/lunch).
So thats:
3pm-midnight New York Time
4am-1pm Tokyo Time
12pm-9pm Vancouver Time
7pm-4am London Time
3pm-midnight Armenia Time
12am-9am Delhi Time
You can be located wherever you like, so long as you can maintain those hours.
Job duties:
- On a daily basis, answer user’s questions about using the WP e-Commerce plugin
- Work with internal support ticket system, external bug tracking system (google code)
- Work with rest of the support team under direction of support manager
- Maintain data and report on personal performance
- Determine which questions need more resources and seek them out (internally and externally)
- Be able to travel internationally for company meetings
- Attend a once a week company wide meeting on skype
- Occasional work outside “office hours” to support new releases
Requirements:
- advanced working knowledge of WordPress at a user level (be able to USE WordPress)
- working knowledge of css and php (be able to use firebug to diagnose css issues, understand basic PHP).
- experience working independently
- excellent written English language skills, good communication skills with clients
- Great patience and amazing follow through
- consistent and reliable online connection
Payment and benefits:
Instinct will pays a competitive salary for talent, with consideration made for experience, geolocation and skillset.
If you’re interested in this position, please fill out the form here.
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